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The Best IT Companies in Leeds for Cutting-Edge Support Minus the Eye-Watering Price Tag

Experience: We went with IT companies that have been in the game for at least a year of proven success.

Reputation: Our team couldn’t work with every company in Leeds, so we sought those with good reviews and solid case studies. We also interviewed clients, both past and present.

Service Range: This list doesn’t feature one-trick ponies; our picks have services galore—cloud, cybersecurity, software development—you get it.

Certifications: We prioritised companies that are ISO or Microsoft Gold-certified.

Scalability: The companies here grow with you, whether in terms of expanding your infrastructure or integrating new tech.

Security: Unsurprisingly, we made sure the companies here have robust protocols in place to protect your data and systems from potential threats.

Communication: We selected companies known for quickly answering queries, providing updates, and ensuring you’re always updated with the status of your IT needs.

Transparency: Only companies that provide clear, transparent pricing and project timelines made the list.

Cost Efficiency: Last but not least, we went with companies that offer high-quality solutions without overcharging.

Whether you’re running a corner shop or a city-wide empire, trying to go without IT support might be a recipe for disaster. We learnt that the painful, wallet-draining way.

Lost data, annoyed clients, and productivity in the bin—these were just a few of the headaches we had to slog through. Thankfully, such tech woes are behind our team now.

We had the brains of one of the best local IT companies behind us, and you’ll find their name here, along with some other top-notch options!

How much do IT companies in Leeds charge per hour?

The hourly rate of IT companies in Leeds generally ranges from £95 to £200.

Keep in mind that hourly rates largely depend on the type of service. Remote support typically ranges from £60 to £120, while on-site support generally falls between £95 and £200.

For block hours, prices range from £50 to £125, and ad-hoc support starts at around £75.

1. Futurah IT Support Leeds

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Address: 3rd Floor, Bank House, 27 King St

Contact Details:  0113 526 9105

Operating Hours: Mon to Fri – 8 am to 6 pm

Website

After an IT issue had us tearing our hair out, we turned to Futurah. In hindsight, that was a smart move; their team of personable experts are efficient, proactive, and on the ball.

Their managed IT services handle everything from dodgy servers to ancient software. We give them bonus points for the dedicated 24/7 helpdesk for clients, which did exactly what it was supposed to.

Just a heads-up: Futurah isn’t the oldest company around, first opening doors in 2023. This list features longer-running and more established companies.

That said, if you don’t mind the company’s age, they’re spot-on, especially considering their solid range of highly-rated services. For instance, you can count on them for cloud integration to boost scalability and third-party support for big names like Sage, Dell, and Microsoft.

However, Futurah is a bit on the small side, with only 10 employees. For big businesses, that might be a drawback.

Pros

  • 24/7 dedicated helpdesk
  • Remote/onsite support
  • Conducts monthly visits
  • Effective services
  • ISO-certified
  • Wide service range
  • Extensive client list
  • Microsoft-certified experts
  • Customisable scalable services
  • Industry-specific focus
  • Affordable
  • Personable staff

Cons

  • New company
  • Only has 10 employees

Would Certainly Use their Services Again

‘Futurah IT Support carried out some IT work at my work and they were fantastic. Kalem was excellent and extremely knowledgeable in his field. He explained things in a way that was understandable for someone who isn’t a tech wizard and sorted our issue quickly and efficiently.

I’d highly recommend Futurah IT Support for all your IT needs and would certainly use their services again in the future!’

– Charlee Herbert, Google Review

Exceptional Value for Money

‘Delivers a user-friendly service that caters to computer users of all skill levels, from beginners to experts, ensuring accessibility for everyone. The platform’s intuitive interface and robust features make it easy to navigate and utilize, while its affordability ensures exceptional value for money. Whether you’re a novice seeking simplicity or a seasoned user looking for advanced capabilities, this service offers a comprehensive solution at a great price.’

– Sami Malik, Google Review

2. Smart IT Support – Leeds

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Address: Unit 4, Pavilion Business Park, Royds Hall Rd, Lower Wortley

Contact Details: 0113 518 1640

Operating Hours: Mon to Fri – 7 am to 7 pm

Website

Since 2008, Smart IT has been delivering diverse and comprehensive IT support to Leeds businesses.

In fact, they’re one of the companies here with the most services on offer. For instance, you can rely on them for IT support, cloud services, cyber security, software development, and more.

The experts behind the said services are also highly praised by clients for their efficiency and lightning-fast response times.

Smart IT is a big player too, boasting around 60 specialists. They can manage businesses of any size, as evidenced by their varied portfolio.

No need to trek to their office either. Smart IT offers free online consultations, and their customer service is high-quality.

The downside? Support is restricted to weekdays, from 7 am to 7 pm. But hey, their server monitoring is around the clock.

On the complaint front, one customer mentioned their sales approach was too pushy.

Pros

  • ISO-certified
  • Lightning-fast response times
  • Wide range of services
  • Flexible and adaptable
  • 24/7 server monitoring
  • Free online consultations
  • Proven track record
  • Experienced
  • Great customer service

Cons

  • Support is limited to weekdays
  • Pushy sales tactics

Smooth Experience

‘I recently had to call Smart IT Group to repair my remote VPN connection. The technician that I spoke with was friendly and took time to understand the issues I was having. He was really knowledgeable and patient and he took the time to explain what the issue was and what he had done to solve it. His expertise was evident.

I think what really stood out was the efficiency. My issue was resolved quickly, turning what could have been a frustrating wait into a smooth experience.

Overall, Smart IT have again exceeded my expectations, and I would highly recommend them to anyone looking for support.’

– Jim Storrar, Google Review

A Fantastic Team

‘I have been working with Smart IT in my current job for just over two years now. I have had various technical issues over this period of time and Smart IT have always dealt with them straight away. Liam, Nathan, Dylan and Kieran are always on hand to provide all the IT support needed. Nothing is ever a trouble to them. A fantastic team helping to keep my job running smoothly, whether I am working in the office or at home. Highly recommended.’

– Adele Lockey, Google Review

3. Systemwork IT Support Leeds

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Address: Platform, New Station St

Contact Details: 0113 898 0565

Operating Hours: Mon to Fri – 8 am to 6 pm

Website

Known for prompt services and polite experts, the 2005-founded Systemwork is a no-brainer for those seeking an IT company.

They cover all the basics, like IT support, cloud computing, and connectivity. On top of that, they offer VOIP and mobile support, ensuring businesses stay connected and running smoothly across any device and platform.

The Systemwork team isn’t just reactive; they’re proactive, too. Alongside maintenance and monitoring, they offer regular consultations and free audits, providing tailored strategies and advice on preventing issues.

Furthermore, they offer 24/7 support, further boosted by stellar customer service.

Their effectiveness is reflected in their impressive 98% retention rate. Best of all, you’ll rarely face delays, with 84% of tickets resolved within an hour.

However, one thing to consider is that Systemwork doesn’t have an ISO certification as of November 2024. Also, their cloud services don’t go as far as others, lacking offerings like backup, hosting, and security.

Pros

  • Proactive
  • 24/7 support
  • 98% customer retention
  • Efficient
  • Regular consultations and audits
  • Tailored strategies and advice
  • Polite, expert team
  • Stellar customer service
  • Offers free quotes
  • Experienced

Cons

  • No ISO certification
  • Limited cloud services

Professional, Polite, Friendly

‘The Systemwork team are absolutely fantastic! Not only are they quick on their keyboards to respond to queries and cries out for support, but they are professional, polite, friendly, patient and a genuinely lovely team of on-the-ball-know-how people! They’re always on hand to provide support and guidance, no matter how silly you think it may be. They clearly have a wealth of IT experience and knowledge and always manage to help me breathe a lot easier after my IT issues have been resolved. I’ve already recommended them to many of my contacts and will continue to do so without hesitation! Thank you everyone at Systemwork! You’re friggin awesome!’

– Chantell Riches, Google Review

Extremely Well-Priced

‘Outstanding IT support, the guys at Systemwork respond faster than any other company I have ever used.  If it can’t be done over the phone they are out at your office before you know it.  They are friendly yet professional and extremely knowledgeable in this ever changing sector.  The guys at Systemwork keep us up to date with what’s changing in the industry and how we can benefit.

Extremely well priced for an exemplary service, would highly recommend.’

– adam silverwood, Google Review

4. Afinite

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Address: Marshalls Mill, Marshall St, Holbeck

Contact Details: 0113 887 3999

Operating Hours: Mon to Fri – 8:30 am to 5:30 pm

Website

If you’re all about trusting names with over 20 years of experience, Afinite should be high on your list. This IT support and consultancy company has been around since 2002, working with clients not just in the UK but across parts of Europe and the US.

The years aren’t just for show either. Afinite’s expertise means their team can handle any company or project—big or small.

No complaints about their service range either. Afinite offers four things we consider essential for any IT company: IT support, cyber security, cloud solutions, and consultation services.

They can also tailor things to suit any organisation or project. And if you’re looking to support remote or hybrid working, they have your back with modern, future-proof Microsoft tools that come with extra protection.

The hiccups? Well, they’re not ISO certified yet. Moreover, they don’t offer VOIP services, which other companies here do.

Pros

  • 20+ years experience
  • Wide service range
  • Customisable offerings
  • Offers free consultation
  • Efficient and prompt
  • Remote/hybrid work support
  • Uses secure and modern tools
  • Global client base
  • 24/7 helpdesk

Cons

  • No ISO certification
  • No VOIP services

Exceeded My Expectations

‘I have relied heavily on aFinite for year to provide all-inclusive IT support services to our UK office.  In my experience with other ISPs, aFinite sets the standard for reliability, professionalism and going above and beyond to make sure we are well taken care of.  Time after time they have exceeded my expectations at every level of their organization.  We recently added another UK office, prompting me to expand aFinite’s service to include them as well.  I highly recommend aFinite.’

– Russel Star, Google Review

Friendly and Efficient

‘aFinite provide a friendly and efficient service.  Their technical support has seen us through two offices moves and they are always on hand to deal with any technical issues we may encounter.  As a small, not for profit organisation, we consider aFinite a part of our extended team, enabling us to run our operations smoothly.’

– Deborah Pakkar-Hull, Google Review

5. Everon

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Address: GEMINI BUSINESS PARK, 4, Sheepscar Way

Contact Details: 0113 426 7560

Operating Hours: Mon to Fri – 9 am to 6 pm

Website

Going with Everon is a smart move if you’re after industry-specific services for sectors like legal, financial, healthcare, architecture/construction, non-profit, and accounting.

Since 2008, they’ve been helping those sectors streamline processes like digital documentation management, security, mobile work environments, and more.

This IT company’s range is no joke either. The four essentials we mentioned earlier are part of their offerings, plus extras like VOIP and fibre-related services.

What sets them apart, though, is their IT training. They can equip your staff with the skills to boost productivity and communication while making the most of IT tools.

The Everon team’s can-do attitude and friendliness also came up in conversations with clients. It’s no surprise these traits have helped them keep some businesses loyal for over 10 years.

Everon’s lack of ISO certification might put some off, though. Moreover, if your company is outside their focus industries, it’s best to look elsewhere.

Pros

  • Personable experts
  • Provides IT training
  • Offers VOIP & fibre services
  • Experienced
  • Has long-term clients
  • Great customer service
  • Efficient
  • Offers free consultations
  • Fairly priced
  • Transparent pricing
  • Easy to reach
  • 24/7 helpdesk

Cons

  • No ISO certification
  • Limited to specific industries

Helpful and Patient

‘Everon has helped me in many ways over the years from their brilliant newsletters to personalised support. So grateful for their expertise which helps me to run my business safely and effectively. Thank you especially to Jamie who has been kind, helpful and patient!’

– Fiona Turner, Google Review

Delight to Deal With

‘After spending literally hours of my time working with different IT professionals, I would unable to resolve a couple of highly problematic recurring issues with Microsoft. The provider that I had previously been using before Everon explained that they had tried everything and that we would need to bring in the Microsoft technical team at additional cost. The team at Everon were able to resolve all of the issues within 10 minutes, and made the process extremely easy. They were a delight to deal with and I would and do highly recommend them to anyone looking for a world-class IT support provision.’

– John Burgess, Google Review

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